Refund Policy

This Refund Policy transparently explains the situations in which Feira Social reviews and grants refunds for the digital services sold on feirasocial.com — followers, likes, views, comments, subscribers, and related services.

No physical product is shipped: when approved, a refund is the return of the amount paid (in full or proportionally), processed through the same payment method used for the purchase, whenever technically possible.

1. Deadline to Request a Refund

You have 7 (seven) calendar days, counted from payment confirmation, to request a refund review through our official support.

Requests made after this deadline will only be reviewed in exceptional situations (for example, a proven failure on Feira Social's part), with no guarantee of a refund.

2. When a Refund May Be Granted

Within the 7-day deadline, we consider a refund (in full or in part) mainly when:

• Delivery did not start within the estimated time shown on the service page.
• The service had a technical failure attributable to Feira Social or its fulfillment partners, and it couldn't be fixed with a refill or a new delivery.
• Delivery was incomplete (a quantity noticeably below what was ordered), without correction within the refill guarantee period.
• There was a proven error on our side (duplicate charge, wrong package processed due to an internal failure, etc.).

In each case, we consider the delivery stage, the volume already delivered, the order history, and the customer's compliance with the terms of use.

3. When a Refund Is Usually Denied

As a rule, there is no refund when:

• The request is made after the 7-day deadline.
• The service has already been delivered as ordered (quantity and destination as provided).
• The customer provided an incorrect username, link, or profile and delivery was processed to that destination.
• The profile is private, has privacy restrictions, or is unavailable during delivery — conditions that prevent or interrupt the service.
• The username was changed in the middle of delivery, making it impossible to complete.
• There is evidence of fraud, abusive chargebacks, misuse of the platform, or a violation of the Terms of Use.
• Repeated “trial” requests meant to get around limits or obtain refunds systematically.

4. Partial Refund and Refill Alternative

Because this is a digital service, a full refund may not apply once delivery has started. In these cases, our review may result in:

• A refill of the missing or dropped quantity (within the guarantee stated for the service);
• Continuation of delivery; or
• A partial refund, proportional to what wasn't delivered; or
• Account credit, tied to the email used for the purchase, to use on new orders on the site.

You'll be notified before any final decision on the amount to be refunded.

5. Customer Responsibilities to Keep the Right to a Review

For the guarantee and refund review to be valid, the customer must:

• Provide the correct @, link, or destination for the order.
• Keep the profile/content public throughout delivery, when applicable to the service.
• Not change the username while the order is in progress.
• Not use similar third-party services at the same time in a way that could conflict with delivery.

6. How to Request a Refund

1. Get in touch through our contact form or email [email protected].
2. Provide your order number (or the email used for the purchase) and the payment method.
3. Describe what happened clearly (delay, quantity, screenshots if you have them).
4. Wait for our team's review — we respond through official channels.

We recommend talking to us first, before filing a dispute with your bank or card issuer: it helps us resolve things faster and avoid unnecessary blocks.

7. Review and Refund Timeline

After receiving your information, we check the payment, the delivery status, and compliance with this policy and our Terms. When approved, the financial refund is processed by the payment gateway or provider. The time it takes for the amount to show up in your account depends on your bank, card issuer, or digital wallet — it usually takes anywhere from a few minutes to a few business days.

For some cancellations, instead of a refund to your payment method, the amount is credited to your account (same email as the purchase). You can check your balance under My Orders and use it at checkout on your next purchase.

8. Chargebacks and Bank Disputes

If you file a dispute (chargeback) without contacting us first, we may send the payment gateway the order history and delivery logs. Abusive disputes may result in a block on new orders.

9. Consumer Rights

This policy complements our Terms of Use and aims for operational clarity. The rights of Brazilian consumers under the Consumer Protection Code (Law 8,078/1990) remain applicable whenever the relationship qualifies as a consumer relationship — including the right of withdrawal for purchases that haven't started, as provided by law.

10. Changes to this policy

We may update this page periodically to reflect changes in our services, payment methods, or applicable law. The version in effect is always the one published here.

11. Contact

Questions about refunds, guarantees, or a specific order: contact us or write to [email protected].